Claims Happen!
Claims are a reality in logistics. No matter how well you plan, they’re bound to happen. While early payment requests are a familiar challenge, recent industry reports highlight a rise in more complex, unresolved claims involving a wider array of documentation and dispute triggers.
According to 2025 Transportation Intermediaries Association (TIA) Watchdog data, there’s an uptick in claims disputed for reasons beyond basic payment terms. Today’s claim scenarios often involve not just the core documents like the agreement, Rate Confirmation, or Bill of Lading (BOL), but also saved emails and text exchanges, reference reports, geo-tracking screenshots, maintenance records, driver logs, GPS data, and even video footage. These materials play a critical role when liability is at issue, while most payment disputes eventually circle back to the original terms and conditions agreed upon by the parties.
Logistics has always moved at a relentless pace, but the risk landscape has evolved. Fraud and multi-faceted claims can jeopardize not only the financial stability of a business but also strain customer relationships and damage hard-earned reputations. This is where resources like the TIA Framework to Combat Fraud and Cargo Claims become especially valuable. The TIA Framework, found in the TIA Member Resource Library, provides actionable guidance on best practices for fraud and theft prevention, risk mitigation, and responding to and learning from theft or claim events. It covers thorough carrier vetting, robust onboarding, advanced monitoring through technology, and the collaboration needed with shippers to protect all parties involved.
Yet not every claim can be prevented or resolved with even the best industry frameworks. Some disputes require a return to fundamentals: rigorous onboarding, up-to-date and fully customized agreements, and clear addenda that spell out expectations for specific loads. This includes handling late deliveries, lumper fees, or damage claims right in the contract. Just as vital are the communications you have with shippers. Make sure expectations around dock hours, loading/unloading procedures, special routing, required delivery documents, evolving fraud protocols, and the proper chain of command are regularly updated and clearly understood by everyone involved.
In today’s logistics world, proactive collaboration and communication—from initial vetting to final claims resolution—are more critical than ever to ensure resilience and minimize risk. For those navigating complex claims or persistent fraud concerns, leveraging the latest guidance from industry bodies like the TIA and honing internal processes are no longer optional—they are fundamental to surviving and thriving in this environment.
Join us for an exclusive TIA Bond Webinar on August 13th! Don’t miss this chance to gain valuable insights, ask questions, and connect with industry experts as we dive into the latest updates and best practices in bond & claims management.
Date: August 13th
Time: 2:00pm ET
Where: Online Webinar
Reserve your spot now – we look forward to seeing you there!
Reserve your spot now – we look forward to seeing you there!
